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Posts tagged as “Smart”

NTC Fines Globe, Smart, and DITO ₱100k Daily for Subpar Mobile Broadband Services

The National Telecommunications Commission (NTC) has issued Show Cause Orders against the country’s top telecommunications providers—Globe Telecom, Smart Communications, and DITO Telecommunity—imposing a fine of ₱100,000 per day on each operator. The financial penalty will remain active until the companies rectify persistent service deficiencies and meet the required Quality of Service (QoS) standards.

The regulatory action follows performance audits conducted in September 2026, which revealed that mobile broadband speeds and signal reliability in several key Metro Manila locations failed to show noticeable improvement from earlier evaluations. Despite prior warnings issued throughout the year, follow-up tests confirmed weak coverage and sluggish internet connections in designated areas across the National Capital Region.

Alongside the daily fines, the regulator has required each telecom company to submit a technical corrective action plan detailing targeted infrastructure upgrades and explicit implementation timelines. To ensure strict compliance, the NTC plans to conduct re-validations every two weeks while expanding its quality checks nationwide. This regulatory crackdown highlights growing government pressure on service providers to deliver stable, high-speed mobile internet to Filipino consumers.

Source: ABS-CBN

DICT announced that 44,298,445 subscribers registered

Department of Information and Communications technology (DICT) just announced that there have been a significant increase in the number of subscribers registering their SIM cards since the implementation of the SIM Registration Act. To date, a total of 44,298,445 subscribers registered their SIM cards, 26.22% of 168,977,773, which is the total number of mobile subscribers subscriber in the country.

Here’s the breakdown of all the registered subscribers;

  • Smart Communications – 22,673,630 registered or 33.35% of their 67,995,734 subscribers subscribers
  • Globe Telecom – 18,280,107 registered or 20.80% of their 87,873,936 subscribers
  • DITO Telecommunity – 3,344,708 registered or 25.52% of their 13,108,103 subscribers.

In their announcement, DICT Secretary Ivan John Uy thank the public for their cooperation in the SIM Card registration “The Department has been actively working with the PTEs to ensure that all SIMs are registered and verified. This initiative is in line with the government’s efforts to improve national security and curb the rising incidents of fraudulent activities, including scams and identity theft”

DICT Undersecretary and Spokesperson Anna Mae Lamentillo echoed the same sentiments and added the need to create a safe digital environment for everyone, to protect everyone’s personal information from being used in any illegal activity. Lamentillo said ““We appreciate the public’s cooperation in complying with the SIM registration process. With only a few weeks left before the April 26 deadline, we urge unregistered citizens to take the necessary steps to comply and to avoid any inconvenience. We assure you that your safety and security are our top priorities,”

For those who have not register, you can visit the official link of your respective provider to register your SIM Cards;

You can now switch mobile carrier and use the same phone number as Mobile Number Portability takes effect

The Mobile Number Portability Act or RA 11202 officially takes effect, last Sept. 30th. In a nutshell, the Mobile Number Portability Act allows mobile users to keep the same mobile number when switching carrier or their subscription from postpaid to prepaid and vice versa, free of charge.

Smart, Globe and even DITO telecom are now accepting “switchers” for those who wants to change network providers and keep their mobile numbers.

According to Telecommunications Connectivity Inc. (TCI), a joint venture company formed by DITO, Globe and Smart, and the implementing arm of Mobile Number Portability Act, the basic requirements at conditions ng MNP o Mobile Number Portability below;

  1. Government issued ID
  2. Unique Subscriber Code (USC)
    • This is a 9-digit code issued by your current network provider to start the porting process
    • This serves as a clearance that your account is free from unpaid fees and balances.
    • This is valid for fifteen (15) days upon date of issue.<\li>
  3. Proof of mobile number ownership.

You can visit the respective FAQ page of the different telecoms below;

Public Advisory: Globe and Smart to suspend services during the Black Nazarene Procession

Both Smart and Globe Telecom will temporary suspend their mobile services tomorrow January 9, 2018, starting 5:00 AM, for Quiapo, Manila, Quezon City, Mandaluyong and Makati. This is in compliance with the National Telecommunications Commission’s order regarding the Black Nazarene Procession.

Neighboring cities will also be affected.

Here’s the official announcement from the respective social media account of Smart and Globe.

@LiveSmart

@talk2GLOBE