via Philippine Star Life;
A coffee shop in Bacolod received an outpour of support after a group of 10 customers review-bombed it when they were asked to leave as its non-paying members filled other tables. Owners of other cafes, however, have a different take on the issue.
SLO_BAR Cafe took to Instagram to lament how 10 people bought only two drinks but occupied three tables. They were asked to leave to give way to other paying customers.
The staff of the coffee shop is in the right when they asked the people to give way to paying customer, especially if the those group of people are occupying 3 tables and just bought 2 drinks.
For Nikaela Cortez of Sibs Cafe, which has a seating capacity of six, non-paying customers who decide to stay lead to an “opportunity” to market the business and spread awareness.
“Though they may only buy two drinks, and even if ten of them choose to stay, that specific moment can be a chance to attract more customers in the future,” Cortez told L!fe. “They are still customers at the end of the day.”
She, however, said that once a paying customer arrives, that’s the time her cafe would politely ask the non-paying ones to share the table.
“We encourage an environment where our customers get to experience a sense of sharing while enjoying their stay in our cafe,” she added.
This comment is holds a lot of weight, of course if you are a non-paying customer in a cafe, then we have to give way to customer who are actually paying to enjoy their drinks. And yes… customers are not always right… for this case, we need to educate the customers, so next time they will know what is right.